Last updated: June 2026
At PAKO (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have. PAKO is a fashion brand designed in Sri Lanka and selling to customers internationally.
Information we collect
- Information you provide: name, email, phone number, shipping and billing address, order details, and any messages you send us (for example via WhatsApp, email or our contact form). When you subscribe to our newsletter, we collect your email address.
- Payment information: payments are processed by our payment providers (PayHere and PayPal). We do not store your full card details on our servers.
- Information collected automatically: when you visit pako.studio, we and our partners may collect device and usage data (such as IP address, browser type, pages viewed and referring site) through cookies and similar technologies. See our Cookie Policy for details.
How we use your information
We use your information to process and deliver orders, manage payments and returns, provide customer support, send order updates, send marketing emails (only if you’ve opted in), improve our website and products, measure marketing performance, and comply with legal obligations.
Cookies and tracking
We use cookies and tracking technologies for site functionality, analytics and advertising. You can manage cookies through your browser settings. Full details are in our Cookie Policy.
Third-party services we use
We work with trusted third parties who process data on our behalf:
- Analytics: Google (Google Analytics / Tag Manager) — website usage and performance
- Advertising & measurement: Meta (Facebook / Instagram) — to measure and improve advertising
- Email: Mailchimp and MailPoet — newsletters and email communication
- Payments: PayHere and PayPal — secure payment processing
- E-commerce: WooCommerce — order and account management
Each of these providers processes data under their own privacy policies.
How we share your information
We share personal data only as needed: with service providers (payment, shipping, analytics, email), to comply with the law or protect our rights, and in connection with a business transfer. We never sell your personal data.
Data retention
We keep your information only as long as necessary to fulfil the purposes described here — including order history, accounting and legal requirements — after which it is deleted or anonymised.
International transfers
As we operate from Sri Lanka and serve customers worldwide, your data may be processed in countries outside your own. We take steps to ensure it is handled securely and in line with this policy.
Your rights
Depending on your location (including under the EU GDPR), you may have the right to access, correct, delete or export your data, object to or restrict certain processing, and withdraw consent at any time. To exercise any of these rights, contact us at info@pako.studio. You also have the right to unsubscribe from marketing emails at any time using the link in each email.
Security
We use reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure.
Children’s privacy
Our website and products are intended for adults. We do not knowingly collect data from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the updated date.
Contact us
For any privacy questions or requests, contact us at:
PAKO — 28a, Middle St, Galle 80000, Sri Lanka
Email: info@pako.studio